Help Center

Download the Shariz app from the App Store or Google Play. Open the app and tap "Sign Up." You can create an account using your email address, phone number, or by connecting with your Google or Apple account. Follow the on-screen instructions to complete your profile.

The app is free to download and there is no subscription. Splitting a bill costs nothing today. Event contributions do carry a fee: Shariz takes 2.9% of each contribution out of the event's pooled funds, and TradeSafe charges its own escrow and card fee on top. Full breakdown on our Pricing page.

Shariz is available on iOS 14.0+ (iPhone and iPad) and Android 8.0+ devices. The app is optimized for both smartphones and tablets, providing a seamless experience across all your devices.

Simply tap the camera icon and take a photo of your receipt. Our AI-powered OCR (Optical Character Recognition) technology automatically extracts items, prices, tax, tip, and totals. You can review and edit any details before finalizing the bill split.

No problem! After scanning, you can manually edit any item names, prices, or add missing items. You can also delete incorrectly scanned items. The app gives you full control to ensure accuracy before splitting the bill.

Absolutely! You can choose to manually enter bill details if you prefer. Just tap "Manual Entry" instead of the camera icon, and add items, prices, and other details manually. This is perfect for digital receipts or when scanning isn't available.

For best results: ensure good lighting and avoid shadows on the receipt. Flatten the receipt and avoid wrinkles. Capture the entire receipt in the frame. Hold your phone steady and parallel to the receipt. Make sure text is clear and in focus.

Card details are entered on TradeSafe's payment page and never reach Shariz servers, so we don't see or store them. Data we do hold is encrypted in transit and at rest. We're deliberately not claiming a security certification we don't hold: the card handling and the custody of your money are TradeSafe's, and their standards are the ones that apply to it.

At launch, Visa and Mastercard credit and debit cards, processed by TradeSafe in South Africa. Other methods are built into the app but not yet switched on. We'll say so here when they are.

Event funds stay in escrow with TradeSafe until an expense is approved by the event's participants. They aren't paid out to the organiser automatically. Once a release is approved, the payout timing is TradeSafe's, not ours. We don't quote a figure we don't control.

Yes. If you paid for a bill by mistake or the bill was cancelled, you can request a refund through the app. Contact the bill organizer first to resolve the issue. If needed, reach out to our support team at [email protected] for assistance with refunds.

Check the following: Ensure notifications are enabled for Shariz in your device settings. Check your in-app notification preferences (Settings → Notifications). Make sure you have a stable internet connection. Try logging out and back in to refresh your session. Update to the latest version of the app.

Try these steps: Force close the app and reopen it. Restart your device. Check for app updates in the App Store or Google Play. Clear the app cache (Settings → Storage). If the problem persists, uninstall and reinstall the app. If issues continue, contact [email protected] with your device model and OS version.

On the login screen, tap "Forgot Password?" Enter your email address or phone number, and we'll send you a password reset link. Follow the instructions in the email/SMS to create a new password. If you don't receive the reset link, check your spam folder or contact support.

To delete your account: Go to Settings → Account → Delete Account. You'll need to settle all outstanding bills before deletion. Note that this action is permanent and cannot be undone. All your data will be permanently deleted within 30 days.